Customer Service - Return Policy

Customer Service - Return Policy

Return Policy

Returns
For all returns, please call Customer Service to receive an Return Merchandise Authorization Number (RMA). If your return is a result of our error, a full refund will be issued. If the return is not a result of our error and your item is returned within 30 days of delivery, we will refund the cost of the merchandise minus the original shipping charge and actual return shipping fees. Return shipping is the responsibility of the customer and may be shipped back to our warehouse by any shipping carrier. We recommend choosing a shipping method which offers delivery confirmation to track the return shipment process. After 30 days of delivery, returns will no longer be accepted. No exceptions.

We do not give refunds or returns for the following products:
• Custom-imprinted Materials
• Sample Packets or Preview Kits
• Usher and Clergy Apparel
• Used Cremation Urns and Jewelry

Unless otherwise stated below, you have 30 days from the date the tracking number states the order was delivered to get a valid RMA from our Customer Service department and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return.  Upon arrival at the ChurchSupplier warehouse all returned items are inspected. All returned merchandise must be in its original packaging. It must also be in new and unused condition. Any returns received without a valid RMA number will be refused and returned to sender. Any merchandise not in its original packaging or in sellable condition will not be accepted or refunded.

Exchanges
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply.

You have two options depending on your preference:
Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit the original payment method once we receive the return. 
After the return: Follow the same steps as a regular return. Once you receive your refund, you can place a new order.

All returns must include the following:
1. Valid Return Merchandise Authorization (RMA).
2. Original packing slip. Do not dispose of the packing slip until you have examined the product.
3. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the shipping box.  The RMA# must be clearly visible on the outside packaging of the items being returned to our warehouse.
4. Ship RMA package back to Churchsupplier.com. We recommend picking a delivery method which offers delivery confirmation to track the status of the RMA shipment.

*You can expect to receive your refund within four weeks of shipping your package back to us. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.

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