Customer Service - Help, Orders and Shipping

Customer Service - Help, Orders and Shipping

Only God creates miracles; UPS, USPS and ChurchSupplier.com does not!
Churchsupplier.com will make every attempt to ship your order out as quickly as possible.

How Long Does Delivery Take?

UPS_2019_MAP
The map above can be use to determine approximate order arrival by UPS Ground once shipped.

Shipping, Handling and Insurance

UPS will only accept shipments to a valid street address.

UPS does do not deliver to Post Office Box (PO Box), Army Post Office (APO) or Fleet Post Office (FPO) Boxes.


Please Note: Most of our products ship directly from our warehouse in Warminster, PA (just north of Philadelphia).

First Class Mail (USPS) takes 3-7 business days based on zones from Philadelphia.
Priority Mail (USPS) takes 1-5 business days based on zones from Philadelphia.
UPS Ground takes 1-6 business days.
UPS 3 Day Select takes 3 business days from ship date.
UPS 2 Day Air takes 2 business days from ship date.
UPS Next Day Air takes 1 business day from ship date.
Pickup from our Warehouse in Suburban Philadelphia, Pa. takes 1 business day to pack order.

A handling charge of $10.00 will apply to all orders shipped using customer’s carrier number.

International Shipments (including Canada)
USPS Priority & First Class International Mail are available with a 2-6 week delivery time.

UPS offers shipping methods with faster delivery for additional cost. Please note UPS may be subject to higher import taxes, customs duties and fees than USPS Priority & First Class International Mail.

Air delivery to some areas in the South Pacific, Africa, Singapore and Bermuda can take longer. Delivery to the West Indies and the Caribbean can take 12+ weeks.

Some orders will require wire transfers to cover costs of goods and shipping and will only be shipped with signature required.

Customs, Duties and Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be fulfilled by the recipient; Churchsupplier.com has no control over these charges, nor can Churchsupplier.com predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Military APO/FPO Shipments
Usually delivered within 5-7 business days but may take several weeks for delivery to some locations. The US Postal Service does not support delivery confirmation to any APO/FPO addresses.

Multiple Shipments
ChurchSupplier Warehouse may ship each product at different times and from different warehouses. We cannot guarantee which shipping company will ship your product to you. Do not be concerned if you receive only one of your products in a box. The other products might arrive soon after from a different location.

Oversized Shipments
In some cases, additional fees may be levied by the shipping carrier due to the cubic volume, length or weight of your order. In this event, you will be contacted by Customer Service before the order is shipped.

Precious Metal Orders
Due to fraudulent activity in the precious metals industry, payment sent via credit card will only shipped to the billing address.

Lost/Undeliverable Packages

Lost Packages
Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered, ChurchSupplier.com cannot be responsible for replacing the product. The purchaser is also responsible for making sure that the shipping address entered is a secure address. If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination. ChurchSupplier.com cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package.

Undeliverable Packages
If a package comes back to us as "undeliverable" or as "insufficient" or "wrong address," the purchaser will be charged for shipping the package to its proper destination (even if the order originally received free shipping).  Or, if the purchaser prefers, ChurchSupplier.com can issue a refund for that purchase, minus the initial cost of our shipping the goods to you.

Please note: We cannot be held responsible for delays in shipping due to weather or acts beyond our control. 

In the case of non-delivery, please wait for 14 days from the date your order was shipped in case it has been delayed by the postal system.

Defective/Damaged Materials

If the item is defective upon receipt, the buyer must report the defect to our Customer Service department within 14 days of receipt and make return arrangements.

In the unlikely event that your product is damaged in transit, please contact us in writing or by email at CS-Service@ChurchSupplier.com. In the case of damage, please contact us within 48 hours of receiving the package. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages. Please note: To further assist you, we may request pictures of the damaged product upon follow-up.

Order Processing

Orders are normally processed and shipped within 12-24 hours for in stock items weekdays. Some orders may need additional processing time before they are shipped.

Custom printed or personalized items take additional time for manufacturing. Production time varies by item.

We would be pleased to take your order over the phone during normal business hours. Customer Service is available to take your calls Monday-Friday during the hours of 8:30 am - 4:55 pm EST. As always, our website is open 24 hours and requires no minimum to make a purchase. To be sure all items are available for immediate shipment, you may contact Customer Service before placing your order.

During the holiday seasons, same day shipments could incur a $10.00 RUSH fee for orders placed after 12:00 pm EST.  

Substitutions

We reserve the right to update model designs whenever these changes represent an equal or better value for our customers. Items illustrated on this site are usually taken from actual photos of the products available at the time. An updated version may be substituted at a later date. Products depicted may vary slightly from the actual product because of this updating. All the sizes of products indicated or shown on this site are close approximations. While ChurchSupplier.com makes every attempt to list product information, price information, and all other information accurately, there may be an occasional typographical error. We cannot be held liable for such typographical errors, and reserve the right to refuse to honor an order based upon misunderstanding arising from such typographical errors.

Wholesale Orders

For all wholesale orders, please send an email to purchasing@churchsupplier.com with your store's information, as well as the item numbers (SKU) and desired quantities. Wholesale inquiry responses are usually emailed within 1-3 business days.

All wholesale orders must meet the following requirements:
• Opening Order Minimum: $250.00
• All orders after opening order must meet a minimum of $150.00 per order plus shipping.
• Any coupons listed on the website cannot be used for wholesale orders.
• Only items manufactured by Churchsupplier.com, Neibauer Press and Sterling Gifts will received wholesale pricing. Discounted pricing will be based per item and on the quantity ordered.
• All wholesale orders must be paid by credit card.  To return materials from a wholesale order, contact Customer Service within 45 days of delivery for a valid RMA (Return Merchandise Authorization) number. All wholesale products are subject to a 15% restocking fee. The original shipping charge and actual return shipping fees are non-refundable. After 45 days of delivery, we no longer accept returns for any wholesale orders. No exceptions.

Catalogs and Samples

Catalogs: We are an internet-based business and do not have printed catalogs with all of our items. All orders do receive a 16 page brochure which features many of our popular items. All prices subject to change. Our website has all current prices. 

Samples: Sample requests must be submitted by email sales@ChurchSupplier.com to or fax to 215-322-2495.

Written sample requests must include the following information:
- Name, - Organization, - Shipping Address,- SKU (up to 3 different items)
Not all items can be sent out due to cost or availability and will be determined when the request is processed.
Samples sent within the continental US will be shipped free of charge and are usually delivered within 5-7 business days. All other locations (Hawaii, Alaska, Puerto Rico, Canada & all other international) will be charged shipping.

Gifts/Gift Cards

We offer gift certificates with email announcements.

Personalized gift message cards are available at no charge for gifts sent directly to the recipient.

Sales Tax

The law requires that we only collect sales tax for Pennsylvania deliveries only from everyone that has not supplied a tax exempt certificate.
If you represent a non-profit Pennsylvanian organization or are buying for resale, a copy of the PA tax exempt form must be provided before eliminating the PA sales tax charges. This form can be downloaded here and must be signed by an authorized representative of your chartered organization. One the Tax Exempt form has been completed it can be either emailed to sales@ChurchSupplier.com or faxed to 215-322-2495 with your order number.
Forms will be kept on file for one year.

Questions?

Call us at 215-322-6200, Toll Free 1-800-322-6203 or Email us at sales@ChurchSupplier.com. The ChurchSupplier offices are open Monday-Friday 8:30-4:55 PM EST (We are also open on Saturdays during the month of December). We love our customers, and our customers love our value and service.
We are located at 20 Industrial Drive, Warminster, PA 18974, USA.   If you live near us, come pick up your order and save on shipping.

Security

You can be assured that your order information is protected by the highest level of online secure payment systems. Your credit card information will be encrypted through Secure Socket Layer technology, sending your information safely through the servers to process your payment. We do not share your name or Email with anyone else. We do not save your credit card more than 3 weeks except in delayed shipment or back-orders.

Privacy Policy

ChurchSupplier.com and associated companies know that you care how information about you is used and shared, and we appreciate your trust and what you to feel confident in our services and security as it relates to your personal information. Click here to read our complete privacy policy.

Accepted Forms of Payment

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PayPal, Amazon Pay, Debit Cards, Checks on US banks, Money Orders, Wire transfer and Cash. Wire Transfers and churchsupplier payments Money Orders must be made payable to ChurchSupplier or Neibauer Press in USA funds as forms of payment. Our PayPal account is sales@churchsupplier.com.

For international orders only, you can also wire us money using ACH or billpay. Please call our Accounting Dept for instructions. We are not responsible for foreign banks surcharges for orders or refunds. 

No C.O.D.'s accepted. No open billing accounts accepted except from large Christian denominations in USA, Fortune 500 companies with prior approval.

We appreciate your continued business. Followers of the news on our continuing negotiations with China as the United States works toward a trade agreement. The recent U.S. Government tariff increases are adding additional duties to imports from China that will require pricing changes on our products. We are working with our supplier in the USA and China and trying to absorb increases as much as possible; unfortunately, increases on some of our products have become unavoidable. We are dedicated to bringing you quality products at great value.

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