Customer Service - Help, Orders and Shipping

Customer Service - Help, Orders and Shipping

Only God creates miracles; UPS, USPS and ChurchSupplier.com does not!
Churchsupplier.com will make every attempt to ship your order out as quickly as possible.

How Long Does Delivery Take?

UPS_2015_MAP
The map above can be use to determine approximate order arrival by UPS Ground once shipped.

Shipping, Handling and Insurance

UPS will only accept shipments to a valid street address. UPS does do not deliver to Post Office Box (PO), Army Post Office (APO) or Fleet Post Office (FPO) Boxes.

Shipments to the Unites States Most have tracking numbers

First Class Mail (USPS) takes 3-7 business days.
Priority Mail (USPS) takes 1-5 business days.
UPS Ground takes 1-6 business days.
UPS 3 Day Select takes 3 business days from ship date.
UPS 2 Day Air takes 2 business days from ship date.
UPS Next Day Air takes 1 business day from ship date.
Pickup from our Warehouse in Suburban Philadelphia, Pa. takes 1 business day to pack order.

International Shipments (including Canada)
USPS Priority & First Class International Mail are available with a 2-6 week delivery time.

UPS offers shipping methods with faster delivery for additional cost. Please note UPS may be subject to higher import taxes, customs duties and fees than USPS Priority & First Class International Mail.

Air delivery to some areas in the South Pacific, Africa, Singapore and Bermuda can take longer. Delivery to the West Indies and the Caribbean can take 12+ weeks.

Some orders will require wire transfers to cover costs of goods and shipping and will only be shipped with signature required.

Customs, Duties and Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be fulfilled by the recipient; Churchsupplier.com has no control over these charges, nor can Churchsupplier.com predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Military APO/FPO Shipments
Usually delivered within 5-7 business days but may take several weeks for delivery to some locations. The US Postal Service does not support delivery confirmation to any APO/FPO addresses.

Multiple Shipments
ChurchSupplier Warehouse may ship each product at different times and from different warehouses. We cannot guarantee which shipping company will ship your product to you. Do not be concerned if you receive only one of your products in a box. The other products might arrive soon after from a different location.

Oversized Shipments
In some cases, additional fees may be levied by the shipping carrier due to the cubic volume, length or weight of your order. In this event, you will be contacted by Customer Service before the order is shipped.

Order Processing

Orders are normally processed and shipped within 12-24 hours for in stock items weekdays. Some orders may need additional processing time before they are shipped.

Custom printed or personalized items take additional time for manufacturing. Production time varies by item.

We would be pleased to take your order over the phone during normal business hours. Customer Service is available to take your calls Monday-Friday during the hours of 8:30 am - 4:55 pm EST. As always, our website is open 24 hours and requires no minimum to make a purchase. To be sure all items are available for immediate shipment, you may contact Customer Service before placing your order.

During the holiday seasons, same day shipments could incur a $10.00 RUSH fee for orders placed after 12:00 pm EST.  

Catalogs and Samples

Catalogs: We are an internet-based business and do not have printed catalogs with all of our items. All orders do receive a 16 page brochure which features many of our popular items. All prices subject to change. Our website has all current prices. 

Samples: Sample requests must be submitted by email sales@ChurchSupplier.com to or fax to 215-322-2495.

Written sample requests must include the following information:
- Name, - Organization, - Shipping Address,- SKU (up to 3 different items)
Not all items can be sent out due to cost or availability and will be determined when the request is processed.
Samples sent within the continental US will be shipped free of charge and are usually delivered within 5-7 business days. All other locations (Hawaii, Alaska, Puerto Rico, Canada & all other international) will be charged shipping.

Substitutions

We reserve the right to update model designs whenever these changes represent an equal or better value for our customers. Items illustrated on this site are usually taken from actual photos of the products available at the time. An updated version may be substituted at a later date. Products depicted may vary slightly from the actual product because of this updating. All the sizes of products indicated or shown on this site are close approximations. While ChurchSupplier.com makes every attempt to list product information, price information, and all other information accurately, there may be an occasional typographical error. We cannot be held liable for such typographical errors, and reserve the right to refuse to honor an order based upon misunderstanding arising from such typographical errors.

Refunds, Returns and Exchanges

For all returns and exchanges, please call Customer Service to receive an Return Merchandise Authorization Number (RMA). If your return is a result of our error, a full refund will be issued. If the return is not a result of our error and your item is returned within 30 days of delivery, we will refund the cost of the merchandise minus the original shipping charge and actual return shipping fees. Return shipping is the responsibility of the customer and may be shipped back to our warehouse by any shipping carrier. We recommend choosing a shipping method which offers delivery confirmation to track the return shipment process. All products are subject to a 10-15% restocking fee. After 30 days of delivery, you will be charged a 15-20% restocking minus the cost of all shipping. Once an order is more than 60 days old, we no longer accept returns. No exceptions.

We do not give refunds or exchanges for the following products:
• Custom-imprinted materials
• Sample Packets
• Usher and Clergy Apparel
• Used Cremation Urns and Jewelry

Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our Customer Service department and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. 

Upon arrival at the ChurchSupplier warehouse all returned items are inspected. All returned merchandise must be in its original packaging. It must also be in new and unused condition. Any returns received without a valid RMA # will be refused and returned to sender. Any merchandise  not in its original packaging or in sellable condition will not be accepted or refunded.

All returns must include the following:
1. Valid Return Merchandise Authorization (RMA).
2. Original packing slip. Do not dispose of the packing slip until you have examined the product.
3. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the shipping box.  The RMA# must be clearly visible on the outside packaging of the items being returned to our warehouse.
4. Ship RMA package back to Churchsupplier.com. We recommend picking a delivery method which offers delivery confirmation to track the status of the RMA shipment.

*You can expect to receive your refund within four weeks of shipping your package back to us. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.

Defective, Damaged or Lost Items

If the item is defective upon receipt, the buyer must report the defect to our Customer Service department within 14 days of receipt and make return arrangements.

In the unlikely event that your product is damaged in transit, please contact us in writing or by email at CS_Service@ChurchSupplier.com. In the case of damage, please contact us within 48 hours of receiving the package. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages. Please note: To further assist you, we may request pictures of the damaged product upon follow-up.

In the case of non-delivery, please wait for 14 days from the date your order was shipped in case it has been delayed by the postal system.

Wholesale Orders

For all wholesale orders, please call Customer Service at (800)322-6303 to receive special pricing.

All wholesale orders must meet the following requirements:
• Opening Order Minimum: $250.00
• All orders after opening order must meet a minimum of $150.00 per order plus shipping.
• Any coupons listed on the website cannot be used for wholesale orders.
• Only items manufactured by Churchsupplier.com, Neibauer Press and Sterling Gifts will received wholesale pricing. Discounted pricing will be based per item and on the quantity ordered.
• All wholesale orders must be paid by credit card.  To return materials from a wholesale order, contact Customer Service within 45 days of delivery for a valid RMA (Return Merchandise Authorization) number. All wholesale products are subject to a 15% restocking fee. The original shipping charge and actual return shipping fees are non-refundable. After 45 days of delivery, we no longer accept returns for any wholesale orders. No exceptions.

Gifts, Gift Cards

We offer gift certificates with email announcements.
Personalized gift message cards are available at no charge for gifts sent directly to the recipient.

Sales Tax

The law requires that we only collect sales tax for Pennsylvania deliveries only from everyone that has not supplied a tax exempt certificate.
If you represent a non-profit Pennsylvanian organization or are buying for resale, a copy of the PA tax exempt form must be provided before eliminating the PA sales tax charges. This form can be emailed to sales@ChurchSupplier.com or faxed to 215-322-2495 with your order number. . We keep on file for one year.

Questions?

Call us at 215-322-6200, Toll Free 1-800-322-6203 or Email us at sales@ChurchSupplier.com. The ChurchSupplier offices are open Monday-Friday 8:30-4:55 PM EST (We are also open on Saturdays during the month of December). We love our customers, and our customers love our value and service.
We are located at 20 Industrial Drive, Warminster, PA 18974, USA.   If you live near us, come pick up your order and save on shipping.

Security

You can be assured that your order information is protected by the highest level of online secure payment systems. Your credit card information will be encrypted through Secure Socket Layer technology, sending your information safely through the servers to process your payment. We do not share your name or Email with anyone else. We do not save your credit card more than 3 weeks except in delayed shipment or back-orders.

Privacy Policy

ChurchSupplier.com and associated  companies knows that you care how information about you is used and shared, and we appreciate your trust and what you to feel confident in our services and security as it relates to your personal information. Click on the link to read our complete privacy. privacy

Accepted Forms of Payment

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PayPal, Amazon Checkout, Debit Cards, Checks on US banks, Money Grams, Wire transfer and Cash. Wire Transfers and cs-payments.gif Money Orders must be made payable to ChurchSupplier or Neibauer Press in USA funds as forms of payment. Our PayPal account is nathan@neibauer.com.

For international orders only, you can also wire us money using ACH or billpay. Please call our Accounting Dept for instructions. We are not responsible for foreign banks surcharges for orders or refunds. 

No C.O.D.'s accepted. No open billing accounts accepted except from large Christian denominations in USA, Fortune 500 companies with prior approval.

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