Questions?  Call us at 1-215-322-6200 or Toll free 1-800-322-6203 Email us at sales@ChurchSupplier.com. Our internet ordering is open 24 hours a day. Our offices are open Monday-Friday 8:45-5:55 Eastern Time. Our address is 20 Industrial Drive. Warminster, PA 18974, USA.  We sell to churches, organizations and individuals. We love our customers, and our customers love our value and service. Only God performs miracles. If you live near us, come pick up your order and save shipping.

Security You can be assured that your order information is protected by the highest level of online secure payment systems. Your credit card information will be encrypted through Secure Socket Layer technology, sending your information safely through the servers to process your payment. We do not share your name or Email with anyone else.

Payments We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER, PayPal, Debit cards, checks, cash, Wire Transfers and money orders made payable to ChurchSupplier or Neibauer Press in USA funds. PayPal account is nathan@neibauer.com. You can also wire us money using ACH please call for instructions. No C.O.D.'s. We accept cash at our office and warehouse. We are not responsible for foreign banks surcharges for orders or refunds. We do not bill customers under $1000.00. For orders over $1000.00 we require credit information so we can do a credit check. This process normally takes 2 weeks.

Shipping Handling and Insurance Domestic: Regular Ground Shipping 15% of total will be charged. Some heavy or bulky items may have additional shipping cost associated with them. Minimum $7.95. Air Additional charges start at $19.99. Certain items are very heavy and very expensive to ship overseas, you will be informed prior to shipping of the additional cost.. Canada, Alaska: 25% of total will be charged. Some heavy or bulky items may have additional shipping cost associated with them. We are not responsible for duty or VAT taxes, these are local National charges.. Minimum $19.00 shipping Foreign (includes Puerto Rico): Shopping cart does NOT reflect your charges. 45% Shipping and Handling is average. Actual freight will be charged. Certain heavy items are impractical to ship to foreign countries because shipping costs are much higher than the cost of the goods. We are not responsible for duty or VAT taxes, These are Local National Taxes. Minimum $24.00 Shipping charges will range from 15%-200%. We will inform you prior to shipping. We ship anywhere, however from many countries we require wire transfers for the cost and shipping charges. We only ship with signature required.   Military APO/FPO shipments typically take 5 - 7 days with some locations taking several weeks or longer. The Postal Service does not support delivery confirmation to any APO/FPO addresses so many APO/FPO packages will never show anything beyond being picked up and accepted by the Postal Service. Must be shipped by US Post office. All orders are usually shipped UPS, Priority Mail, first Class or Parcel Post in North America, including Alaska, Hawaii and Mexico. Overnight, 2-day and 3-day available at extra cost. Express service will require you giving us credit card information over the phone. In stock items are usually shipped within 72 hours. We do not ship on weekends. If you are not available to authorize charges the order cannot be shipped Express Service. Most jewelry items ship Priority Mail. Coin donation cans will incur additional UPS charge for oversize package charge of $10.00 per box. Orders normally ship within 72 business hours for in stock materials. If items are out of stock, we ask that you allow 10-14 working days for us to re-stock them. Orders requesting same day shipping will incur an additional charge of up to $20.00. UPS pickup is 3 P.M. eastern time, Air pickup is 5:00 P.M.. It normally takes us at least several hours to process and fill orders. Please order far enough in advance. Orders are handled faster if placed online. We will call or email you if there is a problem with your order or we cannot meet your delivery by shipping method specified or if we need additional information. Please allow 6 days for ground shipping in North America. Basic shipping for foreign may take up to 3 months. You will receive confirmation of your order shipment via email. Please call us if there are any questions, concerns, errors or changes once your order has been put into the shopping cart. Please refer to the associated invoice number of your order. If you block incoming Email you will not get a receipt nor can we send you additional information about your order or additional shipping costs if outside the US All prices subject to change. This web site has all current prices. We have no current printed catalogs. Thank you.

Substitutions We reserve the right to update model designs whenever these changes represent an equal or better value for our customers. Items illustrated on this site are usually taken from actual photos of the products available at the time. An updated version may be substituted at a later date. Products depicted may vary slightly from the actual product because of this updating. All the sizes of products indicated or shown on this site are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, you must give us correct copy.

Fraud and Foreign We are sorry but we do not accept orders from certain countries without wire transfer or pre-cleared check in advance. Our fraud department will determine this as orders are received and the amount of the order. Certain heavy orders are impractical to ship outside the US as the amount of the shipping charges is much higher than the the value of the product.

Sales Tax The current law requires that we only collect sales tax for Pennsylvania deliveries only from everyone that has not supplied a tax exempt certificate. If you represent a non-profit Pennsylvania organization or are buying for resale please supply the appropriate form and we will eliminate the sales tax charges.

Returns Upon arrival at the ChurchSupplier warehouse all returned items are inspected. You will be refunded* the full cost of the merchandise and all original shipping charges if your return is a result of our error. If the return is not a result of our error and your item is returned within 30 days of delivery, we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees. All products are subject to a 10% restocking fee. After 30 days of delivery, you will be charged a 15% restocking minus the cost of all shipping. Once an order is more than 60 days old, we no longer accept returns. No exceptions. We do not give refunds for the following products: • Custom-imprinted materials • Sample Packets Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our Customer Service department and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. All returns must include the following: 1. Valid Return Merchandise Authorization (RMA). 2. Original packing slip. Do not dispose of the packing slip until you have examined and tested the product to your satisfaction. 3. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval. *You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.

When Will My Order Ship?
Please use this formula to determine when your order will arrive:
Processing Time + Warehouse Time + Shipping Time = Total Delivery Time

• Processing Time = One day to review your order, your credit card authorized (much longer for checks and money orders), and to make sure the ship-to address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your ship-to address does not match your bill-to, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. If no action is taken your order will be cancelled. Minimum time: 1 business day.
  We do not process orders on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders. Warehouse Time = After your order is processed, we send it to the warehouse. If the product is still in stock, it will be shipped in a day. Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display.    Minimum time: 1 business day
• Shipment Time = The time it takes for the shipping company to drive or fly your product to you. If you select regular shipping, this time could be a week or two. Some regular shippers do not display tracking information. Ground shipping is the default shipper in your shopping basket so if you do not want ground, please notify us. shipping
• Gift Cards Gift cards available at no charge for gifts sent directly to the recipient.
   
• Urgent Delivery - NOTE: If you make a purchase and want next day delivery, your order might not arrive the next day. Processing time can take 1 business day and warehouse time can take 1-2 business days and after that next day delivery can take 1 day. If you make a purchase and select next day delivery, your order might not arrive for 3 business days. If you want to use next day or second day delivery, place your order before 3pm Eastern, Monday through Friday (holidays and weekends not included) and make sure your bill to and ship to addresses are on file with your credit card company. And then monitor your email and your order status closely in case we notify you of a problem processing your order.
• Gift Certificates available with Email announcements.